Bank of America
- ginabillings2
- a few seconds ago
- 3 min read
About Our Company:
At Bank of America, we are guided by a common purpose to help make financial lives better
through the power of every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our
commitment to being an inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial wellness, recognizing and
rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-
based attendance and which allows for an appropriate level of flexibility for our teammates
and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and
make an impact. Join us!
Open Opportunities:
Client Service Representatives (CSR) II is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate
account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Credit Assistance Specialist is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.
Fraud Client Services Representative is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital
solutions.
Investment Specialist Trainee is responsible for phone-based service to relationship role where the representative is expected to take 20 to 30 inbound service calls daily to solve for financial needs. These individuals are trained on managed products, trading in self- directed accounts, chat functionality and 529 products over a 12-month timeframe. During these interactions with our clients, these individuals will have opportunities to deepen relationships by referring clients to specialized sales teams. The role acts as a central entry point into a fully licensed financial services career.
Relationship Bankers are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed.
Telephone Banker is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals in a virtual environment. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
How To Apply:
Select 'For Professionals'
Search “Name of role” with quotation marks, or other roles in the Keyword box under “What do you want to do?”
Type in the location of the role
Review the results listed and the job description, then proceed to apply through Workday
In the “How Did You Hear About Us?” box, select the dropdown icon on the right and click “Community College” and then select our college.
*Please note, open roles may change daily, continue to check the career site for openings in your area*
Company Contact:
Julie Williams
Program Manager
Community Partnerships| Maricopa Community Colleges
***Need help with your resume or cover letter? Make an appointment with Career Services today!
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